Journal Entry -June 27, 2014 Orlando Lauren and I saw “The Fault In Our Stars” Wednesday night. She heard of the book through a movie trailer. Lauren insisted that we immediately get the book so […]
Customized Engaging Online Customer Service Training
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4 Easy Steps to Great Call Evaluations
4 Easy Steps to Great Call Evaluations.
Chick-fil-A Customer Service Tip: #customersremember
This afternoon a friend on FaceBook shared her experience with Chick-fil-A. So I drove to Chick-fil-A for lunch and the line was wrapped around the corner but two managers were outside greeting people, taking orders […]
Rapper Ludacris Gets Customer Service
Perhaps this is why Ludacris is so successful…He gets that profits come from customers…customers that come back and bring their friends with them. Shout out to Ludacris! Click the image to view Tweet from Ludacris […]
Why I Run
(My Pearl Fuel running shoes. I’ve run 336 miles in these shoes!) Last Saturday I returned from my 8 mile run hot, sweaty, stinking and exhausted. My visiting nephew sarcastically asked, “Why are you running […]
Why Not Brand Your 404 Error Page?
Click image to enlarge I just happened to stumble upon a broken link on my website and I noticed that the Page Not Found page was white with black text, dull and boring, just like […]
3 Things That Helped Me Easily Go From PC to Mac
I recently made the switch from PC to Mac. This wasn’t an easy decision for me. Change has always been a challenge for me and this would be a big change. I’ve used Windows all […]
Don’t Steal From Me Like a Thief in the Night. Just Ask Me and I’ll Give it To You.
Last week I discovered one of my most popular blog posts was posted on another blog. Quite by accident, I made the discovery. My creative work was copied word for word. And there was no […]
Five Minute Friday – Waking up
Today I’m joining others in a five minute writing exercise called Five Minute Fridays. It’s simply an exercise of writing for 5 minutes every Friday on a presented subject. I hope you’ll play along, too. This has nothing to […]
De-escalation Training for Customer Service & Soft Skills Training 