The SOCAP Annual Conference will feature a Spotlight Session, “Leveraging Social Media to Monitor Consumer Feedback.” The moderator for this session, Myra Golden of Myra Golden Media, recently sat down for a short Question […]
Customized Engaging Online Customer Service Training
Category: Social Media Is Customer Service
Tweeting for Customer Service
More and more companies are discovering that Twitter can be a powerful tool for capturing the voice of the customer –and responding to that voice with immediacy. Twitter is a free social networking and […]
If I post a complaint about your brand on Twitter, how long will it take for your company to respond?
On December 12, 2007, Lance Campeau posted a 4-minute video about his Panasonic video camera on YouTube. The video slams Panasonic’s customer service and commitment to quality and has been viewed by more than 3,000 […]
Top 11 Reasons Not to Invest in Social Media
Executive Social Marketing Bootcamp View more presentations from David Alston.
4 Ways Your Company Needs to Be Using FaceBook
4 Ways Your Company Needs to Be Using FaceBook While “Tweeting”, FaceBook, and blogging are as familiar as an old-shoe to millions of consumers, most business leaders don’t understand how to harness the power of […]
How a Tweet Brought My Internet Back Up
Last week my Internet started dropping and it resulted in me having to stop a webcast for a client. Because my telephone is VOIP, whenever my Internet is down, so is my telephone line. […]
De-escalation Training for Customer Service & Soft Skills Training 