My son cooling down after a family game of basketball Sunday afternoon I started running a little more than a year ago. The running training program I started with insisted on a 5-minute cool down […]
Customized Engaging Online Customer Service Training
Category: Recall
3 Ways to Mitigate Recall Risk
Regulatory officials, government agencies and members of Congress are more fiercely focused on consumer safety than ever before. This intense focus is great for consumers and companies, but it means that companies now have to […]
De-escalation Training for Customer Service & Soft Skills Training 