I am best known for my classroom customer service training – and it is amazing! If you poke your head into one of my training sessions, you know this training is different. Participant involvement is […]
Customized Engaging Online Customer Service Training
Category: Myra Golden
Myra Golden Interview with Emmy-Winning Journalist Cindy Morrison
I had the great pleasure of speaking to the Oklahoma chapter of National Speaker’s Association. After the event, I did an interview with Emmy-Winning Journalist Cindy Morrison (@CindyWMorrison). Cindy and I have followed each other […]
Myra Golden speaks at Micsoft’s Dynamic Business Week
Microsoft Hosts a Week of Online Interactive CRM Conversations. Industry experts including Microsoft Dynamics executives will offer insights and information on emerging CRM trends. When: June 14–18, 2010 What: Hosted by the Microsoft Dynamics CRM […]
Q & A with Myra Golden
The SOCAP Annual Conference will feature a Spotlight Session, “Leveraging Social Media to Monitor Consumer Feedback.” The moderator for this session, Myra Golden of Myra Golden Media, recently sat down for a short Question […]
Fall Opportunities with Myra Golden
HOW ZAPPOS DOES SERVICE – A CUSTOMER SERVICE COMPANY THAT ALSO SELLS August 25, 2009 1:00 – 2:00pm ET For Zappos customer service comes first, with the aim to acquire customers through word of mouth […]
De-escalation Training for Customer Service & Soft Skills Training 