Today I am returning to the annual Muskogee Success Expo for 2 exciting presentations. This year’s expo is dedicated solely to helping small businesses in the Muskogee area deliver the best possible customer experience. My […]
Customized Engaging Online Customer Service Training
Category: Myra Golden
(This post has nothing to do with customer service) I love the fall
Customer service isn’t on my mind this beautiful Saturday afternoon. Fall is on my mind. My husband and son are at the OU/Baylor game today. Just before they left, I took pictures of my son […]
Never Be Boring: 5 Ways to Never Be Boring as a Keynote Speaker
Never Be Boring, a photo by Myra Golden on Flickr My clients pay me to deliver a message and they expect me to deliver that message in an engaging, energetic and entertaining way. I put […]
Every week I handwrite 3 thank you notes to clients, family, or friends…and I challenge you to do this too.
Every Friday I sit down and I handwrite 3 thank you notes. I thank clients, family, friends, my husband, or anyone I feel gratitude towards. I write the thank you notes by hand because in […]
You win some. You lose some.
I recently got booked for a keynote by a small company. The Meeting Planner loved me. She presented my credentials to the booking committee and they loved me. I had the green light and […]
Downtime: What I do Offline to Recharge
Most of you know me from my online presence as a blogger, webinar host, eLearning producer or through social media. My online presence is so persistent that it leads some people to think that my […]
This is Freedom to Me
My daughter embracing her freedom This morning I enjoyed a long leisurely breakfast at one of my favorite breakfast cafes with my girlfriend from junior high school. After the perfect spinach and tomato omelet and […]
How I Achieved My Goal of Running a Half Marathon
On Sunday morning I crossed the finish line at the Disneyland Half Marathon, completing a 13.1 mile run. This time last year I couldn’t even imagine running a quarter of a mile, let alone running […]
This Note From a Satisfied Client Just Made My Day!
Just got a note from one of my cool new clients. There’s nothing quite like the feeling of knowing you have met and exceeded a client’s expectations. 🙂 Related articles How I Build a […]
How I Build a Keynote Presentation
One of my favorite things do in my work is to craft a custom keynote for a client. I love the building of a keynote almost as much as I love delivering the keynote. Here […]
De-escalation Training for Customer Service & Soft Skills Training 