I got a belly-laugh watching this video! Steve Martin, in “Planes, Trains and Automobiles” is the perfect difficult customer in this example. Laugh as you learn 4 practical tips for dealing with difficult customers. […]
Customized Engaging Online Customer Service Training
Category: Entertainment
Customer Service: We do it your way…but don’t get too crazy!
A humorous look at the state of customer service in America. [For entertainment purposes only.] Special Webinar Teaches How to Handle Difficult Customers How to Get Angry, Irate or Unreasonable Customers to Back Down Imagine […]
Visa Customer Service
Just for fun I’m posting this skit on Visa customer service. Get your laugh on!
Customer Service That’s Closer to Home
Interesting commercial. What are your thoughts? Good commercial? Odd? Comment and let me know how you see this.
Ever show up to pick a rental car only to find out the company had the reservation, but not the CAR!
Jerry Seinfeld shows up to rent a car, but the company has no cars. See how he reacts. Get ready to laugh! Many of you know that prior to starting my consulting practice I […]
Ever have bad service at a restaurant?
Warning: This short movie is rated R for mild violent content; but it is funny. 8min 41sec Ever have bad service at a restaurant? Well David did and he decided to do something […]
Jack Nicholson’s famously hilarious chicken-salad-sandwich speech in Five Easy Pieces
I actually feature this clip in my full-day customer service workshops. It gets hilarious laughter for sure, but after the clip we discuss how the waitress could have handled this customer better. Watch the video, […]
De-escalation Training for Customer Service & Soft Skills Training 