These questions are from a live audience at a training Myra recently delivered in New York. 1. How do you handle the customer who immediately demands to speak to a supervisor or manager without […]
Customized Engaging Online Customer Service Training
Category: Difficult Customers
When to Apologize to Customers and How to Do It
When to Apologize to Customers and How to Do It This morning I delivered a workshop in Philadelphia where I introduced my conciliatory customer recovery strategy to a client. The sole purpose of my […]
De-escalation Training for Customer Service & Soft Skills Training 