A few weeks ago I stopped in a restroom at the Phoenix airport. That’s a lot of information, I know. But, bear with me. On my way out of the restroom, I saw this sign. […]
Customized Engaging Online Customer Service Training
Category: Customer Service Keynote
Never Be Boring: 5 Ways to Never Be Boring as a Keynote Speaker
Never Be Boring, a photo by Myra Golden on Flickr My clients pay me to deliver a message and they expect me to deliver that message in an engaging, energetic and entertaining way. I put […]
Do you want parrots or people in your contact center?
Do you want parrots or people in your contact center?, a photo by Myra Golden on Flickr. Last October, after I delivered a wonderfully-received keynote in Orlando, I grabbed my camera bag, slipped out of […]
We all want to feel known: “The Norm Principle of Customer Service”
We all want to feel known, a photo by Myra Golden on Flickr. I sit down with all of my clients before a keynote address and I ask them to define 3 things they want […]
De-escalation Training for Customer Service & Soft Skills Training 