My walking buddy told me about how a department lead kicked off a virtual staff meeting for her organization. He had a scavenger hunt. The manager posted a list of ten items on the team’s […]
Customized Engaging Online Customer Service Training
Category: Customer Experience Design
This Tip Helps You Get Angry Customers to Back Down
When a customer reaches out to you about a problem, they usually don’t think things will be easy. They expect to have to push for what they want. To customers, it’s them against you. In […]
Quick Tip for Giving Customers Bad News
It’s hard enough for customers to accept bad news. But, if a customer thinks you don’t care about their problem, they tend to talk more, become more difficult, and escalation is likely. When you sound […]
Let Me Teach You How to Deliver Bad News to Customers
No one likes to deliver bad news to customers, but for a lot of us, delivering bad news is a regular part of business. You know the feeling – you probably get nervous, or you […]
Call Control Strategies for Remote Customer Service Employees
I read that the average customer service call lasts 2 minutes longer than it needs to. Often, we don’t know how to get an angry customer to back down, or we struggle to move a […]
Our Online Customer Service Training Can Ease Your Pain!
Customer Service eLearning to Help Your Employees Speak and Write with Friendliness and Empathy, and to Handle Difficult Customers with More Ease – with Interactive Scenarios, Progress Reports, Knowledge Checks, and SCORM option Read outlines and […]
De-escalation Training for Customer Service & Soft Skills Training 