Imagine your next phone call is from an angry, irate customer who is frustrated (like all of us) about the pandemic and takes things out on you. Are you 100% confident you can handle it? […]
Customized Engaging Online Customer Service Training
Category: Customer Experience Design
COVID-19: At-Home Customer Service Classes (MyraGolden.com & LinkedIn Learning)
COVID-19: AT-HOME CUSTOMER SERVICE CLASSES (MYRAGOLDEN.COM & LINKEDIN LEARNING)
Fully Utilize Start, Stop, Continue to Improve Your Customer Experience
One of the tools I use to improve the customer experience with my clients immediately is Start, Stop, Continue. I gather a team together and ask them what we need to Start, Stop, and Continue […]
If You Work with Customers, You Need to Be Friendly (Or at least act friendly)
I rarely trek grocery store aisles these days. I order online and either have my food delivered, or I get my bags brought right out to my car. At the grocery store yesterday, I rolled […]
How to Master Rapport with the Best Tips From My LinkedIn Learning Course
Date of birth? Last name? Zip code? Have you ever had a conversation with a customer service person, and it went something like that? A lot of people ask questions this way. The problem with […]
De-escalation Training for Customer Service & Soft Skills Training 