by Dan Fox I’ve often heard it said that every customer relationship should be considered a marriage between the company and the consumer. I can’t agree more. There are as many different types of marriages […]
Customized Engaging Online Customer Service Training
Category: Contact Center Technology
Call Center Technology & Software
Here you’ll find a comprehensive list of the critical and cutting-edge technology call centers, small and large, must have. Call Center Technology & Software Telephone network Data network/Internet Automatic call distribution (ACD) IVR – Interactive […]
De-escalation Training for Customer Service & Soft Skills Training 