Q. Is it me or do “under 30” employees have serious issues with getting to work on time? In a call center environment we don’t have room for flexible scheduling, yet our Generation X employees […]
Customized Engaging Online Customer Service Training
Category: Absenteeism & Adherence to Schedule
Help with attendance issues in call center
Q. My single most frequent and challenging issue with employees is attendance. I think your 7 Steps for Addressing Unacceptable Employee Performance (from your webinar) are brilliant and I’ll certainly use them. But while we’re on the subject […]
De-escalation Training for Customer Service & Soft Skills Training 