The very day of this writing I brought in a cleaning service to clean my home. I was so excited about bringing this service to my home because as a mother of a […]
Customized Engaging Online Customer Service Training
Leon Leonwood Bean on Customer Service
Above all, we wish to avoid having a dissatisfied customer. – Leon Leonwood Bean
6 Phrases That Let Customers Know Their Satisfaction Is Your Top Priority
“May I help you?” “I’d be happy to…” “It was my pleasure.” “I have just the thing for you.” “Is there anything else I can assist you with today?” “Thank […]
How do I get all of my supervisors together for calibration?
My call center has a great quality monitoring program and it’s been well received by our call center agents. We have had some challenges with consistency and most likely, regular calibration sessions will help, but […]
20 WOW Telephone Techniques: Tip #17
What to say to the yelling or cursing customer “I’m trying to help you, but if you continue to yell and swear, I am going to ask that you call back another time. It’s up […]
SMH (scratching my head)
I just got an email complaint from a customer who attended my Before You Hit Send webinar. The webinar discusses why so many companies blow it with customer email and how my viewers can do better. A […]
Customer Service Associations
I believe in networking. Stay connected with your colleagues so you remain at the top of your game. Here is a comprehensive list of customer service associations. Alberta Call Centre Association American Telemarketing Association Association […]
Jeff Bezos On Customer Service
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends. JEFF BEZOS, President, Amazon.com
Visa Customer Service
Just for fun I’m posting this skit on Visa customer service. Get your laugh on!
Myra’s Helpful Phrases for Negotiating with Customers
Here are 13 great phrases to help you negotiate with customers you can’t afford to lose…but in cases where you don’t want to “give the store away.” “We see this differently, and I am going […]
De-escalation Training for Customer Service & Soft Skills Training 