Perhaps this is why Ludacris is so successful…He gets that profits come from customers…customers that come back and bring their friends with them. Shout out to Ludacris! Click the image to view Tweet from Ludacris […]
Customized Engaging Online Customer Service Training
Don’t allow the “Twinkie Defense” When Dealing with Difficult Employees (a Tip from My New Webinar)
Another great tip for nipping unacceptable employee performance in the bud. In 1979 a defense team successfully argued that their client, accused of murder, suffered from diminished capacity as result of changing his diet from […]
How I Build a Keynote Presentation
One of my favorite things do in my work is to craft a custom keynote for a client. I love the building of a keynote almost as much as I love delivering the keynote. Here […]
Kmart is Smart When it Comes to the Customer Experience
When I was 16, I worked at Kmart. One of the policies we had at Kmart back then was that employees were not allowed to park in any of the front rows of the parking […]
You’re Not Selling Stuff. You’re Building Relationships.
Tonight I’m sitting at my desk preparing for a keynote I’ll deliver in Las Vegas next month on WOW Customer Service. In my presentation I’m going to feature a short video of the amazing Christopher […]
Webinars are an Affordable Option for Working with Me
I help companies deliver a great Customer Experience. I help them do that through my consulting and professional speaking. I travel throughout North America to speak at conferences and conventions, like the Contact Center Association, […]
Be Your Own Customer for a Day
Years ago, when I worked in Consumer Affairs I found myself on the phone with a very disgruntled customer who experienced a problem with our company’s product. On top of that, he had great difficulty […]
Why I Run
(My Pearl Fuel running shoes. I’ve run 336 miles in these shoes!) Last Saturday I returned from my 8 mile run hot, sweaty, stinking and exhausted. My visiting nephew sarcastically asked, “Why are you running […]
Did You Miss My Zappos Webinar? Get Your Zappos Culture Book?
Two weeks ago I hosted one of my most well attended webinars ever…”Inside the Zappos Contact Center.” In this exciting and inspiring webinar, I took my clients inside Zappos to give them ideas and strategies […]
What a Myra Golden Training is Like
I am best known for my classroom customer service training – and it is amazing! If you poke your head into one of my training sessions, you know this training is different. Participant involvement is […]
De-escalation Training for Customer Service & Soft Skills Training 