Customer Experience Design by myragoldenJan 9, 202310:10 PM

Control calls with signposting!

https://youtu.be/0viHnE7r2gs Happy New Year, friends! I’m coming to you live from my recording studio (where I’m recording courses for multiple clients) with one of my best tips for controlling calls with venting, friendly, or upset […]

Customer Experience Design by myragoldenDec 15, 202212:01 PM

De-escalation Training for Customer Service Professionals

/*! elementor – v3.13.2 – 11-05-2023 */ .elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a[…]

Customer Experience Design by myragoldenDec 15, 202211:48 AM

Welcome to My LinkedIn Learning classroom!

/*! elementor – v3.13.2 – 11-05-2023 */ .elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a[…]

Customer Experience Design by myragoldenSep 27, 20226:31 PM

How to Celebrate Customer Service Week 2022 (3 Steps)

Download agenda, themes, certificates and more here! Are you still trying to figure out how to celebrate Customer Service Week? After the year and a half your team has pulled your company through, don’t let […]

Customer Experience Design by myragoldenSep 5, 20221:50 PM

Don’s Sleep on What Gen Z Wants From Work

/*! elementor – v3.7.4 – 31-08-2022 */ .elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a[…]

Customer Experience Design by myragoldenAug 22, 20227:30 PM

How to Actually Curtail Agent Attrition

/*! elementor – v3.7.2 – 21-08-2022 */ .elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a[…]

Customer Experience Design by myragoldenAug 1, 202211:15 PM

Your Contact Center Employees Aren’t Happy. That’s Why They’re Leaving.

/*! elementor – v3.6.8 – 27-07-2022 */ .elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a[…]

Customer Experience Design by myragoldenJul 17, 20227:22 PM

2 Frameworks for Resolving Workplace Conflict

I’m sharing two frameworks for resolving conflict today. You can apply my frameworks to disputes with employees, co-workers, customers, and bosses! https://youtu.be/pIY_5-7nRmQ For more help with de-escalation, check out my De-escalation Academy.

Customer Experience Design by myragoldenApr 29, 202212:15 PM

EX and CX: The twin powers of a successful business

/*! elementor – v3.6.5 – 27-04-2022 */ .elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a[…]

Customer Experience Design by myragoldenJan 21, 20226:18 PM

De-escalation Q & A Day!

Did you miss my latest Live Q & A? You’re in luck. Here’s a replay of our conversation. https://youtu.be/Bp7lRGfxGxA 3:29 How do you deal with an angry customer because we won’t give in to their […]