A humorous look at the state of customer service in America. [For entertainment purposes only.] Special Webinar Teaches How to Handle Difficult Customers How to Get Angry, Irate or Unreasonable Customers to Back Down Imagine […]
Customized Engaging Online Customer Service Training
Author: myragolden
Myra is a favorite training partner to Fortune 500 companies with her customized, engaging, behavior-changing (and fun) customer service workshops, working with McDonald’s, Coca-Cola, Frito-Lay, Michelin, Vera Bradley and other brands.
Getting to know your customers….Casino Style!
We know how frequently they [customers] come, what they play, and we follow up with continuous communication over the phone, direct mail and e-mail and on our Web site. It allows us to be participatory […]
Myra Golden speaks at Micsoft’s Dynamic Business Week
Microsoft Hosts a Week of Online Interactive CRM Conversations. Industry experts including Microsoft Dynamics executives will offer insights and information on emerging CRM trends. When: June 14–18, 2010 What: Hosted by the Microsoft Dynamics CRM […]
How to Manage Your Online Reputation and Why You Must
The advertising executives at Motrin thought it was a good idea. A hip ad featuring a 20-something voice-over and simple graphics. Take a few seconds to watch the ad below: Problem is, moms didn’t like […]
Bad Customer Service Makes People Cry, Shout and Experience Headaches
Bad customer service has pissed me off, inspired me to post tweets and even made me cuss. As it turns out, I’m not the only one who gets irritated with bad customer service. Research […]
For Goodness Sake! Don’t Hide Your 1-800 Number!
Last week I decided to cut a business trip a day short and get back home to my family. I quickly found a flight using my iPhone, but for the life of me I […]
Starbucks Customer Service
Do yourself a favor and take 3 minutes and watch this insider-view into the StarBucks customer service culture. Then, I challenge you to identify 3 ideas you can adopt or adapt from […]
Customer Service Champs
How service leaders are using technology, training, and customer-centric strategies to exceed customer needs I have this page bookmarked in my browser. I love hearing about how best-in-class companies are surprising and delighting customers. Take a visit […]
De-escalation Training for Customer Service & Soft Skills Training 