I’m excited to be presenting a keynote at a repeat client’s State of the Union address in Boston today. My focus today is to help my client connect powerfully with their clients through the power […]
Customized Engaging Online Customer Service Training
Author: myragolden
Myra is a favorite training partner to Fortune 500 companies with her customized, engaging, behavior-changing (and fun) customer service workshops, working with McDonald’s, Coca-Cola, Frito-Lay, Michelin, Vera Bradley and other brands.
Motivate Your Employees Like Fans Motivate Their Sports Teams
Managers can learn much about praise from the sports industry. Critical to the success of any sports or corporate team is praise. Here’s how coaches and fans motivate athletes and (and what you can learn from them!):
Cheer your team.
Perhaps professional athletes would play simply for the money, but can you imagine a basketball game with no fans and no roaring cheers? It wouldn’t be the same without the fans. The cheering of fans energizes athletes. Fans cheer to motivate, encourage and show support for their teams. Athletes, like your employees, are motivated by both money and praise. Never assume money alone is going to motivate and keep employees.
Praise progress, not just results.
This Single Survey Question Can Predict Growth
I travel a lot and I dine out a lot. I shop a fair amount. My adventures land customer satisfaction survey after survey in my inbox, most of which I ignore. I ignore the surveys […]
Myra’s Slide Deck From SOCAP DFW Presentation
In just a few hours I will be delivering a very special keynote to SOCAP DFW. This is my third appearance at SOCAP DFW and I am so honored to be speaking to a group […]
My Client Gave Me 3 Levels of WOW Customer Service!
Last Friday I had the great pleasure of delivering 2 half-day workshops to a wonderful new client, Silverstein Properties. Silverstein Properties is a full-service real estate development, investment, and management firm based in New York. […]
My Parting Thoughts About DoubleTree’s Customer Experience
I happen to be staying at a DoubleTree Hotel and on my desk I saw this wonderful comment card. This is really a great example of how to ask customers for feedback and I’m sharing […]
Febreze was the hotel’s answer to my request for a non-smoking room. Really?
I was relieved to finally be at my hotel. It was my second business trip in a week, and I’d just spent several hours stuck in the Chicago O’Hare airport because of a winter storm. The front desk told me I had a newly remodeled room with a river view. That’s just perfect after a day like today.
I got to my room and inserted my key into the door. The second the door opens, I am overpowered by the smell of cigarette smoke. Lots of it. Clearly, there is a mistake. I always tell my clients to reserve a non-smoking room for me. Immediately, I pick up the phone to call down to the front desk.
My Starbucks Barista Is Fully Empowered and Your Employees Should Be Too
My daughter and I have this Starbucks thing. We go into Starbucks on Friday mornings before school to browse mugs and music and we both get a drink. This morning I ordered the Venti Caramel […]
Myra Golden’s Slide Deck from the Progressive Business “WOW” Presentation
I sure enjoyed presenting today for my long-time client, Progressive Business! We took an inside look at Disney, Zappos.com, and Apple and we learned so much! As promised, here is my slide deck from today’s […]
Myra’s Slide Deck from the Astute Customer Conference “Crafting the Social Media Customer Experience” Keynote
In just a few hours I will deliver my “Crafting the Social Customer Service Experience” keynote at the Astute Customer Conference in Orlando, FL. I’m pumped about speaking at this conference because I have been […]
De-escalation Training for Customer Service & Soft Skills Training 