I just wrapped up a module for a client’s eLearning project and I’m pretty excited about the project so far. Can your company benefit from our eLeaning solutions? Our eLearning solutions feature: Full webinar digital […]
Customized Engaging Online Customer Service Training
Author: myragolden
Myra is a favorite training partner to Fortune 500 companies with her customized, engaging, behavior-changing (and fun) customer service workshops, working with McDonald’s, Coca-Cola, Frito-Lay, Michelin, Vera Bradley and other brands.
Are your emails to customers as good as this email I got from Nik Collection?
Some of you know photography is my passion. Whenever I can steal away to take photos, I seize the opportunity. I had just such an opportunity yesterday. Yesterday afternoon, after wrapping up a big and […]
These 3 Tips Will Help You Increase Your Likeability in the Digital Age
Decades of research prove that people choose who they like. They buy from them, vote for them, and promote them. Not only do people choose who they like, but being likeable gives us several additional […]
Myra Golden Doesn’t Look Like This Anymore
I have gone natural. Or more accurately, I have returned to my natural hair. For those of you not familiar, going natural is ditching chemical straighteners and wearing your hair in its natural state. My […]
7 Ways to Spice Up Your Corporate Training Sessions
(I once delivered a keynote in an old movie theater in Muskogee, OK! For break we had movie popcorn and soft drinks. Talk about spicing up a training!) I’m sipping hot apple cider and […]
Happy
Happy is how I feel right now. In the past 5 weeks I have delivered keynotes in Newport Beach, Columbus, Oklahoma City, Scottsdale, and Minneapolis. I’ve been on my feet and racing through airports so […]
Blessings Under the Western Sky (My keynote experience for Make-a-Wish Annual Conference)
It’s been a beautifully busy month for me. I have delivered a combined 10 keynotes and training sessions this month for amazing clients and I still have 2 more keynotes next week. I’m home for […]
What I’m doing this morning
The drink: Ethiopian espresso. The scent: pumpkin spice candle. The music: Reggae. The scene: My home office. The task: Run-through for a keynote I’m delivering in Scottsdale. I’m working from home while contractors install my […]
The New Face of Debt Collection – Empathy, Kindness and Compassion
The New Face of Debt Collection – Empathy, Kindness and Compassion A couple of weeks ago I got a call from the collections division of a large financial company. The company wants to improve the […]
AT&T’s Text Customer Satisfaction Survey Impressed Me
So, I was sitting on my patio surfing the Internet on my iPad and I came across this news story: AT&T doubles data on high-end plans, starting at 15GB tier The doubled data is part […]
De-escalation Training for Customer Service & Soft Skills Training 