https://youtu.be/0viHnE7r2gs Happy New Year, friends! I’m coming to you live from my recording studio (where I’m recording courses for multiple clients) with one of my best tips for controlling calls with venting, friendly, or upset […]
Customized Engaging Online Customer Service Training
Author: myragolden
Myra is a favorite training partner to Fortune 500 companies with her customized, engaging, behavior-changing (and fun) customer service workshops, working with McDonald’s, Coca-Cola, Frito-Lay, Michelin, Vera Bradley and other brands.
De-escalation Training for Customer Service Professionals
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Welcome to My LinkedIn Learning classroom!
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How to Celebrate Customer Service Week 2022 (3 Steps)
Download agenda, themes, certificates and more here! Are you still trying to figure out how to celebrate Customer Service Week? After the year and a half your team has pulled your company through, don’t let […]
Don’s Sleep on What Gen Z Wants From Work
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How to *Actually* Curtail Agent Attrition
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Your Contact Center Employees Aren’t Happy. That’s Why They’re Leaving.
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2 Frameworks for Resolving Workplace Conflict
I’m sharing two frameworks for resolving conflict today. You can apply my frameworks to disputes with employees, co-workers, customers, and bosses! https://youtu.be/pIY_5-7nRmQ For more help with de-escalation, check out my De-escalation Academy.
EX and CX: The twin powers of a successful business
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De-escalation Q & A Day!
Did you miss my latest Live Q & A? You’re in luck. Here’s a replay of our conversation. https://youtu.be/Bp7lRGfxGxA 3:29 How do you deal with an angry customer because we won’t give in to their […]
De-escalation Training for Customer Service & Soft Skills Training 